A Truckload of Trouble

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Mark Oberholtzer is the owner of a successful Texas plumbing company: Mark-1 Plumbing. One of the company’s plumbing trucks, a 2005 Ford F-250 pickup, had reached the end of its useful life. So Oberholtzer took it to the nearby AutoNation Ford Gulf Freeway dealership and traded it in on a new 2012 Ford F-250 pickup. Fourteen months later, Oberholtzer was traveling when he received a frantic call from his secretary. She reported that the company’s old 2005 F-250 truck was all over the news — and the phone was ringing off the hook with angry callers. News stories were showing a […]